What our clients are saying:

Our accountant suggested Score. We gave them a debt we gave up on and they got it straight away. Over a year later and we can highly recommend them...

Kylie Cooper, S&K Photography

Of note are Scores prompt responses and approach to the recovery of the debt. We have had a 100% successful outcome over the past 6 years...

Ola Sunmola, Acos Personnel

We wanted to avoid expensive legal fees and from day one we saw results. Score have recovered all the debt outstanding and kept in touch throughout the process...

Gordon Johnson, Rydon Group Holdings

We started using Score 3 months ago after using another collection company for many years with minimal recovery. Couldn�t be happier, we are now getting results, our bad debts are down...

Georgie Blennerhassett, Consider This Training

After sending our debts to Score they have achieved an awesome 100% success rate. I would not hesitate to recommend Score Debt Management to anyone...

Tracey Foster, Yianni FineFood

Complete the form and ask your questions to Score Debt Management.

We are happy to discuss your particular situation or single debt. If you have an isolated need you can get our proposal online now.

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Debt Collection



Monday, 29 August 2011 17:40

Until 30th June 2011 debt collection agencies in Victoria were required to hold a Commercial Agents licence under the Private agents Act 1966 that required payment of a bond, annual police checks and annual court sanctions for activities in debt recovery to be lawful.

Effective 1st July 2011 that licensing requirement has been abolished for debt collectors. The conduct of debt recovery agencies is now controlled under The Fair Trading Act 1999 Part 5B.

Whilst many of the major “rules” governing debt collectors have been embraced in Part 5B there are also many components that are no longer apparently governed.

The largest difference is that now anybody or any company, whether experienced or not, can simply commence trading as a debt collector or debt recovery agency, without any formal requirements being placed upon them and without even making any form of application.

This opens up the debt collection industry in this state to anyone to handle control of your funds and debt collection procedures. No longer can you have faith about the agency that you select to represent your needs.

We urge all potential users of any debt collection service in this state to fully vet an agency prior to selecting it. It is likely that there may be a sudden increase in the number of debt collectors available, most of them having little to no experience in debt recovery.

Full details on the Fair Trading Act 1999 and in particular Part 5B Sections 93E to 93N that govern us can be found at http://www.austlii.edu.au/au/legis/vic/consol_act/fta1999117/

The ASIC / ACCC guidelines relating to debt collectors still apply and these documents can be found at http://www.asic.gov.au/asic/asic.nsf/byheadline/Debt+collection#guidelines


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